Terms & Conditions

2.1 Date Reservation Deposit

• Weddings & Landmark Galas: A non-refundable booking deposit of £500.00 (or 25% of the estimated contract sum, whichever is greater) is required to secure the chef team, service brigade, and event date.
• Corporate & Private Milestone Events: A non-refundable booking deposit of £250.00 is required at the time of contract execution.

2.2 Provisional Date Holds

Provisional holds may be placed upon request for a maximum of 7 business days. If the deposit and signed booking form are not received within this window, the date will be released to other prospective clients without notice.

3.1 Payment Milestones

3.2 Late Payments

Failure to settle the final invoice within the stipulated 14-day pre-event window may result in the suspension of culinary provisioning, staffing allocations, and cancellation of the catering service without refund of deposits.

4.1 Final Headcount Lock-In

The final guaranteed guest headcount must be submitted in writing no later than 14 calendar days prior to the event date. This confirmed number represents the minimum billing baseline; no reductions in charge can be made for guests who do not attend on the day.

4.2 Late Additions

Increases in guest numbers made within 14 days of the event will be accommodated where kitchen capacity and supplier sourcing permit, and will be charged at the agreed per-person rate plus any applicable express provisioning fees.

4.3 Minimum Order Thresholds

Certain menu tiers, evening hog roasts, and canapé packages carry minimum guest headcount requirements (typically 30–50 guests depending on package selection). If actual numbers fall below the threshold, billing will default to the agreed minimum package value.

5.1 Menu Lock-In

All course choices, canapé selections, evening buffet items, and beverage pairings must be finalized at least 21 calendar days prior to the event date.

5.2 Allergen Notification Protocol

The Client is strictly responsible for gathering and providing a comprehensive list of all guest food allergies, intolerances, and religious dietary preferences (including Coeliac, nut-free, vegan, halal, etc.) at least 14 days prior to the event.

5.3 Cross-Contamination Notice

While our kitchen adheres to strict Food Hygiene Rating 5 HACCP segregation standards, dishes are prepared in commercial kitchen facilities handling dairy, nuts, gluten, crustacea, and other allergens. We cannot guarantee 100% trace-free environments for airborne or trace allergens.

5.4 Seasonal Sourcing & Produce Substitutions

Due to seasonal availability and local market catches, we reserve the right to make minor ingredient substitutions of equal or superior culinary quality where unavoidable, informing the Client at the earliest convenience.

7.1 Venue Access & Kitchen Utilities

The Client or venue manager must provide our culinary team with unimpeded access to the preparation area, potable running water, and adequate electrical supply at least 2.5 to 3 hours prior to the scheduled service start time.

7.2 Schedule Adherence & Service Delays

We design serving timelines to deliver each course at peak culinary perfection. Significant delays caused by speeches, ceremonies, or third-party scheduling that exceed 45 minutes past the agreed serving time may result in additional staff overtime charges (£25.00/staff member/hour) and could compromise the optimal texture and presentation of temperature-sensitive dishes.

8.1 Breakages & Loss

The Client accepts full financial responsibility for any loss, severe damage, or deliberate breakage of hired tableware, glassware, presentation equipment, or linen caused by event guests, invoiced at direct replacement cost.

8.2 Venue Property

Our staff maintain utmost respect for event venues, historic estates, and private residences. The Caterer maintains comprehensive £5,000,000 Public & Employers' Liability Insurance coverage.